Please read the following information carefully before deciding which option to use. Directing your inquiries to the wrong party may result in significant delays in receiving a timely response. Thank you!
We currently ship on Mondays, Wednesdays, and Fridays from zip code 56387. When your order ships, you should receive a shipping confirmation e-mail from UPS, USPS, or directly from us. If you have not received your shipping confirmation within a week of placing your order, please e-mail email@example.com so that we may check your order status. Include your Order # and name, and put the words “Shipping Inquiry” in the subject line.
For customer service issues on an existing order or on a website error you encounter while ordering:
I have chosen not provide a telephone number online to avoid having it picked up by spammers and telemarketers. Customers who have completed the ordering process will receive a confirmation e-mail with a Customer Service phone number, should it be necessary to contact me by phone. However, the most effective method of communicating with me is by e-mailing me at firstname.lastname@example.org. Please, do not use this e-mail address for questions about product use. See below.
Include your order number, and the billing name and address you used when placing your order. Failure to include this information may significantly increase our response time.
You may also use the above e-mail address to send me your customer comments or observations. We welcome your feedback, and be assured that we will try to read each of your messages, although we may not be able to respond to each one personally.
Regrettably, especially during the busy season, I no longer have the luxury of being free to answer everyone’s e-mail inquiries with general trap use questions. As much as I enjoy chatting with my customers, my time is consumed with the manufacturing and shipping process. However, I realize that many of you will have questions about trap use. Most of those will be addressed in the instructions that are provided with your trap. However, for your convenience in finding the answers to additional questions you may have, a forum topic on the DRST has been created where you can benefit from the experience of other seasoned users of our product. Please visit the following link, where you will be able to post your inquiries, or find the information you are seeking by searching the forum. DRST Information at Bluebirdnutcafe.com
For your convenience, we accept credit cards or Paypal through our Secure payment processor. In addition, we offer several offline methods of payment:
- Credit card by fax
- Money order by mail
- Credit card by mail
- Credit card by phone
However, even if you wish to pay using one of our offline methods, we ask that you PLEASE follow the procedure outlined below and place your order through the shopping cart. On the last checkout page, you will see a drop-down box asking what payment method you intend to use. Choose “Phone/fax my credit card info” or “Mail money order”. This will not require you to enter your credit card information online. (Detailed instructions are below for those unfamiliar with the process.) We thank our valued phone/fax/mail order customers for following this procedure, as it will ensure that your order is properly logged into our system, allowing us to serve you better. Failure to follow these instructions may result in a significant or indefinite delay in processing your order.
- Click the “Buy” link in the left navigation bar
- Add the desired items to your cart.
- If you wish to estimate shipping charges, then click the “Estimate Shipping” link.
- Otherwise, simply click “Checkout”
- Fill in your Billing and Shipping information, and email, then Click “Continue to Shipping”.
- The following page will present you with several shipping options. Choose your preferred method, and you will presented with a Grand Total. Then Click “Continue to Payment”.
- Check the “Payment by Mail/Phone” in the Payment Method box.
- On the confirmation page, you will see a link to a downloadable pdf file. Your Order Confirmation e-mail will contain the same order form, which provides a mailing address, fax and phone number for completing your order.
If, for some reason (other than encountering a website error) you must place your order entirely over the phone, please send an email to email@example.com. This is the email for an independent online retailer who has agreed to process orders (for the Deluxe Repeating Sparrow Trap only) that must be placed entirely over the phone. Once you have emailed, they will contact you to collect your order and payment information. Please do not use this email for pre- or post-sale customer service on your Sparrowtraps.net order. For pre- or post-sale customer service use firstname.lastname@example.org. In addition, we do not control this retailer’s pricing structure or shipping charges, which may differ from ours.
I thank you for reading and following the above guidelines, and thank you for visiting Sparrowtraps.net!